Where your patients' data sits, and who can reach it
DPDP Act 2023
What we collect, the lawful basis, how consent is captured, and how a patient exercises their rights.
ABDM & ABHA
State your position plainly. If you are not yet integrated, say what is planned and when.
Video consultation
Our own platform, not a third-party meeting link. Where the stream terminates and what is retained.
Log data
BOOKNMEET records certain requests and transactions in log files. This log data is used for troubleshooting, statistics, analytic, quality assurance, and to monitor system security and can be analyzed to that end. BOOKNMEET can publish anonymous statistics under the condition that no personally identifiable information can be derived from such statistics.
BOOKNMEET also uses Google Analytics to compile usage statistics. These services are provided by Google, Inc.
If you leave
Full CSV export of appointments, patients and prescriptions, on request, at any time.
| Commitment | What we do |
|---|---|
| Uptime | 98% monthly, measured from 2022 |
| Backups | Every fortnight, retained 120 days, stored in Bengaluru |
| Support response | Office hours (9 am to 8 pm), 11 hours, Mon–Sat |
| Staff access | Role-based. Audit log available to the clinic owner. |